core services

http://www.toronto.ca/legdocs/mmis/2011/ex/bgrd/backgroundfile-36612.pdf
Service Review Program, 2012 Budget Process and MultiYear Financial Planning Process
Date: March 8, 2011
To: Executive Committee
From:
City Manager
Deputy City Manager and Chief Financial Officer
Wards: All
Reference
Number:
P:\2011\Internal Services\FP\Ec11008Fp - AFS#12350


1. Core Service Review
The City is facing difficult decisions in 2012 and future years to meet its budget challenges. To
support City Council's 2012 budget deliberations, the City Manager will undertake a Core
Service Review of all services delivered by City divisions and agencies. The City Manager will
use third party expertise to assist with the Core Service Review as required.
A Core Service Review will assist City Council in its 2012 budget deliberations by:
Developing an inventory of all services, service levels and service standards;
Defining which services are legislated, core and discretionary, and identifying the role the
City plays in each service (for example, deliverer, funder, regulator etc.);
Benchmarking services and service levels against a range of comparable jurisdictions;